Customer care & technical support:
0800 121 200 (UK)
1800 535 676 (Ireland)
Hours: Mon-Fri 8.30 to 6.00pm
Sat 9.00am to 1.00pm
Technical Support Helpline:
0800 028 0616 (UK)
1800 535 676 (Ireland)
Hours: Mon-Fri 9.00 to 5.00pm
At LifeScan, we have experienced and understanding OneTouch® Customer Care representatives available from Monday to Friday 8.30am until 6pm and Saturday 9am until 1pm waiting to take your calls. Our aim is to provide a caring, accurate and rapid response service to our customers. We continually strive to enhance our skills to ensure we are able to resolve customer issues. In an effort to provide quality products and dedicated customer service in the UK and Ireland, LifeScan UK offers:
Professionals on the line
Call 0800 121200 from the UK or 1800 535676 from Ireland to speak to one of our dedicated OneTouch® Customer Care team. We aim to give peace of mind and assistance to customers with questions about LifeScan products. To ensure a swift reliable service, we aim to answer calls within three rings. You can alternatively contact us at: e-mail: CustomerCare@LifeScan.co.uk
We can help you with a number of issues including:
Help you decide which meter is right for you
We can talk you through the things you should be considering when selecting a new meter and help you make the right choice.
Assistance locating products
OneTouch® Blood Glucose Meters are available free to insulin users in the UK & Ireland from our OneTouch® Customer Care team. They are also available at your diabetes clinic. Please speak to your Nurse or GP for more details. Our test strips and lancets are available on NHS prescription. If you have trouble locating any of our products please call us.
Guidance in using LifeScan products
We can guide you on how to use LifeScan products and answer specific queries on problems you may be having using your meter, OneTouch® Diabetes Management Software or blood sampler.
We understand the importance you place on having a blood glucose system that works accurately. After troubleshooting any problems you may have over the phone, we will supply sundry items or replace the meter promptly if necessary.
Data Management technical support
LifeScan offers software support specialists to assist with your data management needs. Free support for OneTouch® Diabetes Management Software is available from Monday to Friday between 9.00am to 5.00pm, by calling the Technical Support Helpline on 0800 028 0616 for the UK, or 1800 535676 if you are calling from Ireland. You can also e-mail us on: TechnicalSupport@LifeScan.co.uk.
To promote diabetes awareness and personal responsibility for self-care, LifeScan UK provides literature to help people gain a better understanding of diabetes. We also provide Record Books to existing users of LifeScan meters.