Here is how we can help:

Cannot order your meter online?

If you need more information please contact OneTouch Customer Care on 0800 121 200(UK) or 1800 535 676(Ireland) and talk to one of our Customer Care Team members, we will be pleased to help you.
Lines are open: Monday - Friday 9.00AM – 5.00PM

Which meter is right for me?

We can talk you through the things you should be considering when selecting a new meter and help you make the right choice. OneTouch® Blood Glucose Meters are available free to insulin users in the UK & Ireland from our Customer Care team. They are also available at your diabetes clinic, please speak to your Nurse or GP for more details.

Our Customer Care Team is here to help

LifeScan offers free assistance to customers with questions about LifeScan products. If you have any questions about your meter, need control solution or log books, or have a question about how to read your results, ring 0800 121 200 in the UK and 1800 535 676 in Ireland. Our friendly,trained representatives will be able to answer your queries quickly and accurately. Meet the team here.

Guidance in using LifeScan products

How should you be using our products? We’ll talk through it all step-by-step, and answer any specific you might have. So if you have any doubts about how to use your meter, software or blood sampler, guidance is just a phone call away.

Do you need assistance locating products?
Our test strips and lancets are available on NHS prescription. If you have trouble locating any of our products please call us.

Technical support

LifeScan offers OneTouch® Diabetes Management Software support specialists to assist with your data management needs. Free support for OneTouch® Diabetes Management Software is available from Monday to Friday between 9.00am to 5.00pm, by calling the Technical Support Helpline on 0800 028 0616 for the UK, or 1800 535676 if you are calling from Ireland. You can also e-mail us at:

Prompt replacements

If you’ve requested a new meter, or you’ve reported a problem, we won’t make you wait around. We’re committed to providing exactly what you need with the minimum delay.

Support materials

Get the latest information on all aspects of diabetes and self-care. LifeScan UK provides wide range of specially developed materials to help people gain a better understanding of diabetes. We also provide Record Books for existing users of LifeScan meters.

FREE control solution for life

Control solution is available FREE for all LifeScan meters.